PK
Peter K

1 reviews | Active since Jun 2022

25 Jan 2023, 11:25

Mr kekana

I'm a resident of Oxford heights Montana, we have 6 days without fibre internet , it is down since from Friday i contacted Nicole van zyl she's a portfolio manager she told she's aware of the problem she will speak to lebo Ramalobela I guess she's her assistant she will deal with it, even now we don't have internet no one is communicating. Nicole van zyl doesn't pick up my calls anymore. I want Vodacom to tell me when we working from home how are we suppose to work with this outage, if we loose our job how are going to manage to pay them. 6 days is too much without internet. Vodacom Fibre team is useless. I'm giving them an hour to fix this or I will terminate my contract with Vodacom.

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Replies (1)
Vodacom
Vodacom's reply25 Jan 2023, 11:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team