mJ
mariaan J
1 reviews | Active since Apr 2022
11 Apr 2022, 07:45
Mr J D Venter
So we are still waiting for Vodacom to response to our query. They add numbers to your account and deduct money from your account and refuse to sort this out.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 Apr 2022, 08:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Apr 2022, 08:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
mJ
mariaan J's updateReviewer Update
11 Apr 2022, 08:43This is the 3rd time Vodacom is saying. Sure this is a computerized message that go out automatically.
Vodacom don't care about there customers.
Vodacom don't care about there customers.
mJ
mariaan J's update11 Apr 2022, 08:43
Reviewer Update
This is the 3rd time Vodacom is saying. Sure this is a computerized message that go out automatically.
Vodacom don't care about there customers.
Vodacom don't care about there customers.
Vodacom's replyOfficial
11 Apr 2022, 11:52Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that feedback was provided. Kindly be advised that ***was already cancelled and as per service request ***, the necessary credits was processed. Please refer to your new statement for May 2022.
Regards Consumer Website Team
Our records indicate that feedback was provided. Kindly be advised that ***was already cancelled and as per service request ***, the necessary credits was processed. Please refer to your new statement for May 2022.
Regards Consumer Website Team
Best regards,
Vodacom's reply11 Apr 2022, 11:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that feedback was provided. Kindly be advised that ***was already cancelled and as per service request ***, the necessary credits was processed. Please refer to your new statement for May 2022.
Regards Consumer Website Team
Our records indicate that feedback was provided. Kindly be advised that ***was already cancelled and as per service request ***, the necessary credits was processed. Please refer to your new statement for May 2022.
Regards Consumer Website Team
Best regards,
mJ
mariaan J's updateReviewer Update
11 Apr 2022, 12:17We refer to your reply today. Kindly let us know what amount will be credited after you took money from an account for 6 years with out any authorization. once again you could not bother making contact personally by a phone call as promise on all your reply on hellopeter. Can one of your Managers be so kind to contact us on our cell phone as requested.
mJ
mariaan J's update11 Apr 2022, 12:17
Reviewer Update
We refer to your reply today. Kindly let us know what amount will be credited after you took money from an account for 6 years with out any authorization. once again you could not bother making contact personally by a phone call as promise on all your reply on hellopeter. Can one of your Managers be so kind to contact us on our cell phone as requested.