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1 reviews | Active since Sept 2014
02 Jun 2021, 09:19
Mr Greeff
Vodacom is the Most Useless and money wasted provider!!!!!!!!!!!! Wish I can just cancel ALL my subscriptions today!!!!! After arrangement for the debit order to go of the 12 of May, it did no happened and on the 28th of May my business phone was suspended!!!!!!!!! *** I paid the amount and phone them like six times before I could speak so someone. My phone was working in 3 hours. Last night they took a double debit order………………. really ☹ Can’s wait for my contracts to expire, I want to cancel VODACOM!!!!!!!!!!!!!!!! Service is BAD!!!!!!!!!!!
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Replies (2)
Vodacom's replyOfficial
02 Jun 2021, 11:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jun 2021, 11:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jun 2021, 16:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. With regards to your service request number ***, our records indicate that your query has already been escalated to our Subscriber Collections Team and they have assisted. Please note that the refund has been prepared and usually takes 7-14 working days for the money to be paid into your bank account. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Jun 2021, 16:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. With regards to your service request number ***, our records indicate that your query has already been escalated to our Subscriber Collections Team and they have assisted. Please note that the refund has been prepared and usually takes 7-14 working days for the money to be paid into your bank account. Regards Consumer Website Team
Best regards,