JB
Juan B

1 reviews | Active since Jul 2024

05 Jul 2024, 16:58

Mr

Poor customer care Vodacom employee *********** of doing their jobs They told my mother our delivery would take places today but the guy never specified he ment it was only being deliver to the courier today and Wil be only dilivery on Monday My mother sat outside her work for almost an hour waiting for the and after phoning Vodacom customer care was told by a very rude women who put the phone down in her ear that the other guy did not mean it was going to be to deliver today

And we now should phone back on Monday due to the fact my mother is not going to be available to take the delivery

Why could the Lady not Make a note of this a the system now and why should we phone back on Monday to tell them again we won't be available for delivery

This is unacceptable

0
Replies (2)
Vodacom
Vodacom's reply06 Jul 2024, 12:10
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
 
JB
Juan B's update08 Jul 2024, 15:46
Reviewer Update
Yet again Vodacom is in competent in service delivery

Our phones was supposed to be delivered today
Yet there was only one phone delivered
Now we're been trying to get hold op Vodacom customer care to find out where the second phone is

Yet again Vodacom dissipiont