TK
Thabo K

1 reviews | Active since May 2020

07 May 2020, 13:19

Mr

My Mother(Maditaba Mary Kotsoane) Bought A phone with contract on a vodacom store at sasolburg Free State,she then paid all the money that she owed them in time and then faxed the proof of payment as she should do.Two months later she tried to apply for a loan at capitec bank and then it appeared that she owes vodacom a certain money.She then went back to the store and then they said they made a mistake that they'll fix in no time(it was arround july/august 2019),so even today they haven't fixed that problem and she's been on their tails ever since.Today 07/05/2020 at 12:46 I called the sasolburg store to check if they're still fixing that problem or not because my mother's financial reputation is not good then the lady(of which i couldn't get her name properly) at that store was not speaking with me in a good manner and i tried to explain the whole story to her she then hanged up the phone while i was talking.

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Replies (1)
Vodacom
Vodacom's reply07 May 2020, 13:56
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team