Mr

Good morning hellopeter

I have a problem with the vodacom insurance claim department, I've send my phone for accidental damage to insurance to be fixed but now the insurance it's rejecting my claim because the Sim card that is insured with the mobile was not inside the mobile when it was accidentally damaged, the reason being is because vodacom suspended my Sim card and I was not being able to use the suspended Sim card because it was under investigation for what reason I don't know and my matter was hended over to ***** analysis for investigation and I tried several times to all those people from ***** analysis what's going on with my Sim card being hended to them luckily I've managed to talk to the Lady called Matome and she advised me that my number was never being locked in they're system so she don't understand why did vodacom send my number in question *** in their department in the first place cause she also said someone in they're department didn't do he or she his work at vodacom, now my claim is being rejected because insurance wants the ***** department to email them some kind of proof to show that my number was under investigation then now the challenging part is the lady from ***** department said she can't send me an email because my number *** was never being locked in they're system and now in order for my claim being invalidated the insurance need that email or some kind of proof and I'm seriously struggling to get hold of the ***** department to assist me in this matter and I've tried calling them several times without any answer *** ***** department number.

I hope my complain finds you well and I hope to hear from yourselves in due course my number is ***/ ***