BS
Brosley S

1 reviews | Active since Feb 2023

01 Feb 2023, 19:12

Mr

Afternoon my friends

I really need help, there is someone open vodacom contract with my details and he took expensive phone, but what I failed to understand is how can vodacom give a person a phone without copy of ID or a signature even calling the person , now they keep on debiting on my card and I reverse the money. I went to vodacom westgate but I didn't get help, they just told me the send email to ***** department with my copy of my ID signed 5 times and avidavid. I need help urgently please 🙏🙏I'm worried about my credit record

0
Replies (3)
Vodacom
Vodacom's reply02 Feb 2023, 07:52
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
Vodacom
Vodacom's reply02 Feb 2023, 08:16
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
BS
Brosley S's update09 Feb 2023, 07:09
Reviewer Update
Morning

I'm still waiting for the feedback from vodacom, the lady called me on Friday and promised to call me back before 16h00 I'm still