Mr CEO I NEED YOUR ASSISTANCE

A lady from Vodacom Durban have called me. the name of the lady is Debbie . Trying to dispute my order given to vodacom. By making false acquisition and assumptions I can take you on legal. I told her I did not authorize vodacom to run my line as a open line. I wanted them to add on a 1000 minutes to my contract. Mr CEO Please will you assist me. There is too many error that is being made and employees of your business state they will return their call to me the next day and don't. My bill is through the roof with Un professional people attending to my concerns