Mr

I was phoned by Vodacom customer agent. Saying he is not selling anything to me, but he was phoning to explain to me about benefits that I have as a loyal customer. He explained that I qualify for extra data and No extra month on my contract for two lines that is showing on my profile.

I asked him that was for real and he said yes with No extra cost. And he went through all policy agreement and he asked me to say Yes.

After everything I received an SMS confirming my immigration. Because it was not true to believe I went to Vodacom outlet to found out. I was told that I must phone Vodacom customer service. Because they can't see everything on it. On the 14/03/2024 I called Vodacom customer services I spoke to consultant who told me that I must not worry he has reversed the immigration order.

To my surprise on the 30/03/2024 I received SMS confirming that my immigration order was sussefu process. I picked up a phone and called Vodacom customer services again and she confirmed that it is through. I explained to her that I have called Vodacom customer service on the 14/ 03/2024 and cancel the immigration order. She also confirmed that she can see the call on the day. She told me that she is going to escalate my issue to top management and I will get feedback within 72 hours. And up to today I have not heard from anyone else at Vodacom. ( Ref 207824)

On the 07/04/2024 I wrote a Email to Vodacom customer service but no response from them.