1 reviews | Active since Nov 2016

16 Apr 2022, 22:32

Mr

I decided to go from 20mbps to 100mbps line on Thursday, online proses with online signing, but the reason for upgrading was because I don't receive the speed I pay for and battle to stream, now I am without any internet the whole weekend and no one can assist me at Vodacom, the call in centre does not have the authority to do anything except to try and make up excuses for Vodacom, I will be cancelling my fibre and cell phone contracts on Tuesday, whole long weekend without fibre and nobody!!!, absolute nobody can assist me, redigilous Vodacom

0
Replies (1)
Vodacom
Vodacom's reply17 Apr 2022, 09:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team