RG
Rodney G

1 reviews | Active since Apr 2022

26 May 2023, 21:44

Mr

I’m really not the kind of person that like to write review but left with no choice ,this is the only way we get any form of reaction How Vodacom stays in Buisness I have no clue They don’t have a single service bone in the being The highest leave you can call or report to doesn’t even bother and this is supposed to be Ceo client care customer complaints Thato is our person in that department we been dealing with but I have no words to explain just how un-inserted he is in sorting anything out All he does is promise the world and delivers zero of what he says or ever follows up There should be some kind of law that allows you to move your services is you not rended what you pay for We have Fibre and cell contract with them and neither ever works .we been fight with the ceo department for over 8 months and not moved a single inch forward No cell reception at my home with 40 plus emails and countless service ticket to Thato and just nothing gets done or does he sort anything Our Fibre has been out for 9 days but just as well may have ever worked We pay for 100 meg per second but we have speeds of between 0 and 14 most of the time it does work We run a Buisness from home but do you think they care Again we have endless emails and service tickets but does anyone ever come and look Given up and without words or fight any longer

Really rethink signing with Vodacom Fibre and vumetel

0
Replies (1)
Vodacom
Vodacom's reply28 May 2023, 08:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team