Mr

I'm a Vodacom Platinum Red VIP member who was due for an upgrade. On 6 April I contacted Vodacom for the upgrade. First I was told that my number is still on the old system and then I was transferred to another department to assist me with the upgrade. Upgrade was done and a week later, I still haven't heard anything from Vodacom. I phoned again to follow-up and the consultant assured me that everything was done, she will follow-up with confirmations to contact me. Eventually, confirmations contacted me and confirmed the delivery of my device. I was given a tracking number for RAM couriers as well. Today, more than a month later, I've done daily follow-ups with Vodacom on where my phone is. The issue was that the warehouse did not want to release my device, because my RICA was not updated and still reflected on the old system. This was rectified by a supervisor 2 weeks ago and she promised that I would receive my device the following day. Then I again had to follow-up numerous times, just to find out that they can't update the system and had to refer the technical problem to their IT department. Monday, 6 May, I spoke to the consultant who did the upgrade originally and she started the whole process again. Today 10 May, confirmations still hasn't contacted me, while I was promised it takes 48 hours for them to phone me to confirm the delivery. Worst service ever.