Mr

During the month of September 2017 I received a phone call from a certain Indian lady Vodacom call center. She offered me to an upgrade on my old Huawei mobile Wi-Fi. I then agreed but I warned her that I want a big Huawei LTE Cat 6 4G Router B525 because I don't like the R216 4G mobile Wi-Fi. On 2017/08/04, my order arrived to my surprise when I opened it I discovered that the order was not the one that we agreed upon. I then called the call center to notify them about the wrong parcel. I was given the Ref no 1 ********** ********** . On 2017/09/07 I made a call again I was told that the matter is under investigation. Again on 2018/02/06 another call was made I was told that the matter is still under investigation they will call me. Up until this day no one from Vodacom bothered to call me. The above items are still with me never been used the sim card was never activated but they still charging me for the service that were never used every month they deduct their monthly fee. My invoice number is K ********** and Account number ********** 1.