Mr

My father was called by agents that offered him a router package he wasn't interested so he referred my mom who is having a NPO which help the community with sewing lesson ,other unfortunate people come to connect if they need to apply for a job ,they opt for a router but they specified what kind of package they would like (uncapped/unlimited) so my mother gave the agent all her information and where to debit the money

Agent took my father's details and account numbers.its the second month debited from his account,the arror cause allot of tension here at home at now my dad feel she was irresponsible,we called and spent almost R70 worth of airtime due to holding and getting calls dropped on us.

During the calling we spoke to LAZOLA from CC who transfered us to agents that didn't wanna disclose their name of they have been ask to do so ,they just drop the call .then there was NTHABISENG from CC who transfered us to EMERLY who tried assisting us by contacting my father to confirm his information so she can access the account.we found out that they gave us the wrong package and deducted an amount exceeding the agreed apon amount ..she was helpful at beginning then started talking stupid stuff like " my mom to pay my father the debited amount" when she was told to cancel she wanted my mom's details like she's applying again which contradicts the fact that the account is not in her name

From their treatment we have opt to cancel all contracts we have with them , untill this is resolve I'll be visit the branch to deliver their router and request for return of debited funds that where not agreed apon ...will never in my living days refer someone to Vodacom

I hope these people that dropped the call on us are selt with cause that's unprofessional of them to do so number that was used for the calls *** please pull up the recording cause I'll be needing that to claim the returns