JL
Jezal L
1 reviews | Active since Dec 2016
13 Jul 2020, 06:35
Mpumi at Vodacom contact center
I would like to commend a consultant named Mpumi for the great service she provided me with on Saturday morning, the 11th July. I had taken a contract but cancelled however it was delivered and I decided to keep it but somehow the deal wasn’t linked to my profile and the debit order had not ran for 2 months. I had called twice previously but wasn’t assisted in anyway but Mpumi managed to resolve my query in 1 simple call. She was so calm and content, no awkward silence. We had a conversation as though we knew each other. Mpumi thank you so so much for the wonderful service.
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Replies (1)Vodacom's replyOfficial
13 Jul 2020, 08:18Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Vodacom's reply13 Jul 2020, 08:18
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
