aA
andrew A

1 reviews | Active since Nov 2016

06 Jun 2017, 09:12

Moving to Prepaid in order to port to competition

<p>My mother, with assistance, went to Vodacom Greenacers to move the contact to prepaid. This process was done, but subsequently we received communication from vodacom:</p> <p> </p> <p>MNP, invalid contract type</p> <p> </p> <p>Now what?</p> <p> </p> <p>Poor.</p> <p> </p>

0
Replies (3)
Vodacom
Vodacom's reply06 Jun 2017, 10:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Jun 2017, 12:43
Official

Good Day

We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused. Kindly respond to the email that was sent to you for further assistance.

Regards

Dominic

aA
andrew A's update23 Jun 2017, 13:02
Reviewer Update

no resolution as yet??