Moving to new system without warning

Last night I received a sms stating that my data bundle has run out. I tried loading data via the vodacom app but was unable to do so, so to make sure I switched my phone off and booted up again this morning, same problem. So I tried using *111# to load data, got message stating that \provision VAS failed MSISDN is deactivated\". Phoning 111, I was informed that I was moved to a new system and they would put me through to the correct department. I was on hold for over 10 minutes. Tried phoning again 4 times and was either cut off or disconnected. This is the fifth time I am on the phone, after being told by the call call centre agent that I have to wait 48 hours or he has to put me through (He was quite rude, especially when I asked him why vodacom has not warned their clients, I was told that everyone was informed.... Bull!!!! I never received any communication!!). I am putting the phone down now, been on hold for 30 minutes (Screenshot captured). Well done guys for effectively turning into a Telkom call centre (Not service I would expect from you), an well done for enabling me not to reach my deadlines that I had to complete for my clients this weekend. "