Moving in the right direction.

After many years of frustration, one of the Vodacom employees has taken the initiative to find an alternative solution to a problem that Vodacom is unwilling to resolve.

Tsepho at Vodaworls found out that I have had endless trouble relating to a system conflict with my accounts. He took a risk by giving an angry customer his personal details for any issues that I may experience.

In doing so, he kept my remaining accounts with Vodacom (I had already cancelled 2 of the 6 numbers)

Maybe if more of the Vodacom staff tried to work around problems in this manner, Vodacom would get a better overall rating.Well Done Tsepho! Keep it up.