Moving from Autopage to direct VSP

<p>We have been loyal happy clients with Autopage for many years. Autopage closed down and we had to move to Vodacom directly. This has been the biggest nightmare I have ever experienced! The 1st month from the move, we called in to Vodacom to ask how to sort out payment due to the fact that we had a 3G contract already with VSP and now we have additional 2 x contracts (Top up 350 & Top up 500) which has now officially moved to VSP direct. That meant we had 2 account numbers with VSP now. It was an I31***x (3G contract) & NA16*** (2 x Phone contracts from Autopage) account numbers. VSP adviced us to pay into the 2 different accounts for the 1st month, then they would merge the 2 accounts into 1 and the next month we must pay all amounts into 1 account, which is the I31***x account number. This happened. Guess what, VSP cannot allocate my payment and I am officially on softlock. I have contacted VSP numours times but to no avail. No one can actually assist and they keep promising to call me back. This also never happens. I spoke to a Thembi last night (25 July 2016 @ 17:07 calling ********** ) and she promised me to give me a call back before 18:00, but no call as of yet. I am at a loss on how Vodacom has decreased with customer service. I am not a person to lose my tempor, but last night I lost my cool for the 1st time. You have brought the worst out of me, so congratulations Vodacom. </p> <p>I used to paint the biggest picture on how awesome you were, but now I am starting to regret that. </p> <p>This is me, X-Vodacom fan.</p>