Moving fibre to my new address

The only way to get service from Vodacom is through hello Peter otherwise you can’t get any assistance. it’s really a shame. l been trying to arrange for my fibre to be moved to my new place but no joy. no one cares to respond to my whatsapp messages and l jus called the contact centre and was dealt with by an agent who has no clue of what is going on. She couldn’t even say hold on am checking , had to constantly ask if she is there. after putting me on hold to go call her manager to assist me, for what seemed like eternity l hung up. Can’t be on the line for 20mins for such a small thing. Please move my wifi to my new address by the 31st of December.