Moved to Vodacom... What a mistake, horrible service!

I app**** for Fibre to the home from Vodacom...what a mistake! I app**** on 02 April and on 26 April after a lot of calls, whatsapps and emails, they finally managed to install the fibre line. So the technician said it should be at most 12 hours to configure the router and then I should have internet (in this day and age with technology... taking 12 hours???? but ok I waited). Another lie from Vodacom, I phoned in the following day after 24 hours have elapsed, spoke to a person whom spoked tho his senior and said they will immediately take it up with the service techintian manager, as my router should have been configured. At 19:30 the night, guess what.... still no internet. So I phoned in again and spoke to a lady whom said there is nothing they can do as it is a weekend and there is no technical support over the weekends, which leaves me the whole weaken without and network cover. My house alarm system depends on internet, my work requires me to have internet, my studies requires me to have internet.

I do not even have a service yet from Vodacom and I am already regretting it soooo much moving over to Vodacom. The sad part is that they phoned me and mailed me and even came to my house offering me this fibre internet service (what service?). This is really a terrible, horrible experience with Vodacom. How can it possibly take so long to just configure the router and give me internet access? (We live in 2019!) How is there no support over weekends? How is Vodacom managing to get any new sales with this lack of service?