AM
Anthony M

1 reviews | Active since Jun 2015

03 Jun 2023, 08:06

Moved to another UNIT at the same address and now have no LTE FIXED 20MPBS LTE

On the 20 Apr 2023, 17:08 I wrote this review on Hellopeter:. STILL NO RESOLUTION Moved to another UNIT at the same address and now have no LTE On Mon, 17 Apr, 15:25 (3 days ago), I sent the following email: I have a 20Mbps LTE (new) contract with Vodacom **********). On Saturday, the 15/04/2023, I moved to a different unit, AT EXACTLY THE SAME ADDRESS. There are 6 units on this property so the ADDRESS DID NOT CHANGE. The Unit Number changed; that's all. Since moving into the new unit, I do not benefit from the 20Mbps LTE package because the top LED on the Alcatel Router, WHICH MUST GLOW BLUE, does not. It continuously glows either green (or red). I called your USELESS Cancellations Dept. to cancel this contract without paying a penalty. It's not my fault that you cannot provide the LTE service just because I moved into a different unit at the same address. Cancellations (**********) told me to call 082155. Well, 082155 DOES NOT EXIST so now you have yet another Hellopeter complaint. I'm paying for an LTE service!!! Vodacom cannot provide the service when the power is on because it doesn't connect to LTE 20Mbps (AT THE NEW UNIT). WHAT NOW?????????. Remind me what I'm paying for, please.

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Replies (1)
Vodacom
Vodacom's reply03 Jun 2023, 13:24
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team