Moved to another UNIT at the same address and now have no LTE

I have a 20Mbps LTE (new) contract with Vodacom. On Saturday, the 15/04/2023, I moved to a different unit, AT EXACTLY THE SAME ADDRESS. There are 6 units on this property so the ADDRESS DID NOT CHANGE. The Unit Number changed; that's all. Since moving into the new unit, I do not benefit from the 20Mbps LTE package because the top LED on the Alcatel Router, WHICH MUST GLOW BLUE, does not. It glows green AND the router loses signal during loadshedding. I called your Cancellations Dept. to cancel this contract without paying a penalty. It's not my fault that you cannot provide the LTE service just because I moved into a different unit at the same address. Cancellations (***) told me to call 082155. Well, 082155 DOES NOT EXIST so now you have yet another hellopeter complaint. I'm paying for an LTE service!!! Vodacom cannot provide the service when the power is on because it doesn't connect to LTE 20Mbps and Vodacom cannot provide a service during loadshedding because the Tower goes offline and the top two LED's glow RED. WHAT NOW?????????. Remind me what I'm paying for, please.