JR
Jenny R

1 reviews | Active since Feb 2014

13 Apr 2016, 16:43

MOVED FROM ALTECH AUTOPAGE TO VODACOM & NO SERVICE

We were moved to Vodacom when Altech Autopage closed down. First attempt at any request of service - to upgrade 2 contracts - we were told that our corporate account had been downgraded to an individual account and we could not get any service. All attempts at any contact - call centre / supervisor / Greenstone store and social media resulted in numerous apologies and an offer for us to be called by someone in 24 - 48 hours. Everyone refused to offer any form of assistance. I think Vodacom teaches employees to apologise not offer any level of service.

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Replies (1)
Vodacom
Vodacom's reply14 Apr 2016, 08:33
Official
Hello JennyReid,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team