JR
Jenny R
1 reviews | Active since Feb 2014
13 Apr 2016, 16:43
MOVED FROM ALTECH AUTOPAGE TO VODACOM & NO SERVICE
We were moved to Vodacom when Altech Autopage closed down. First attempt at any request of service - to upgrade 2 contracts - we were told that our corporate account had been downgraded to an individual account and we could not get any service. All attempts at any contact - call centre / supervisor / Greenstone store and social media resulted in numerous apologies and an offer for us to be called by someone in 24 - 48 hours. Everyone refused to offer any form of assistance. I think Vodacom teaches employees to apologise not offer any level of service.
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Replies (1)Vodacom's replyOfficial
14 Apr 2016, 08:33Hello JennyReid,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Vodacom's reply14 Apr 2016, 08:33
Official
Hello JennyReid,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
