MC
MEGAN C
1 reviews | Active since Dec 2012
06 Aug 2025, 06:37
Move my number to prepaid
I have requested multiple times to get my number moved back to prepaid, but I have not requested you to move it to contract. My life is linked to my number. Now I've lost my phone, and I can't get my number back. My number is ***. I have been to the Vodashop they cant assist me with my own number I need this remedied my number is liked to everything I have.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 Aug 2025, 07:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Aug 2025, 07:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MC
MEGAN C's updateReviewer Update
07 Aug 2025, 21:25Hello
Can I get an update on this matter? I have received a ticket number EC-21ME-2KHW8H message indicating the ticket has been closed. I have not received a call from anyone with the outcome of the ticket, yet it was closed. This is becoming even more frustrating than ever. I need my number back on prepaid!
Can I get an update on this matter? I have received a ticket number EC-21ME-2KHW8H message indicating the ticket has been closed. I have not received a call from anyone with the outcome of the ticket, yet it was closed. This is becoming even more frustrating than ever. I need my number back on prepaid!
MC
MEGAN C's update07 Aug 2025, 21:25
Reviewer Update
Hello
Can I get an update on this matter? I have received a ticket number EC-21ME-2KHW8H message indicating the ticket has been closed. I have not received a call from anyone with the outcome of the ticket, yet it was closed. This is becoming even more frustrating than ever. I need my number back on prepaid!
Can I get an update on this matter? I have received a ticket number EC-21ME-2KHW8H message indicating the ticket has been closed. I have not received a call from anyone with the outcome of the ticket, yet it was closed. This is becoming even more frustrating than ever. I need my number back on prepaid!