MM
Mirriam M

1 reviews | Active since Jun 2017

10 Aug 2021, 08:51

Move away from Vodacom!

I would like to urge customers to move from vodacom network and consider others. Firstly they are *********** when it comes to dealing with queries, till date my video ticket data balance query was left just like that without any solution. From being sent from pillar to post as to whom I should contact, I received no joy, let alone the person who responded to my email was absolutely useless!, secondly I was told by their "call center agent" that the vodabucks do not expire, whereas 2 weeks back vodacom sent me a message that my vodabucks are expiring, talk less of useless those vodabucks are!, so this network is only good at exploiting money from customers with their ridiculous data rates but fail its customers greatly, its so disgusting!

0
Replies (2)
Vodacom
Vodacom's reply10 Aug 2021, 11:18
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team
MM
Mirriam M's update10 Aug 2021, 14:07
Reviewer Update
THANK YOU SO MUCH VODACOM FOR ATTENDING TO MY COMPLAINT SWIFTLY, I AM PLEASED TO HAVE BEEN REWARDED WITH 500MB AS A GOOD GESTURE, MR LANCE HAVE BEEN OF EXECELLENT ASSISTANCE IN RESOLVING MY MATTER.