Motlhatsi Songoane (vodacoms downfall)

Extremely inexperienced, rude, call Centre agent does not belong there. Vodacom Cancellations

4 September 2026

Full name and surname

Motlhatsi Songoane (vodacom Cancellations department)

This lady needs to send the director of vodacom the recording of the conversation she had with me.

I simply wanted to know why I still owe vodacom money after paying a full pre cancelation invoice.

And I wanted acknowledgement of payment.

Vodacom keeps calling every department at my work to harass me. They call my family members.

This is why I would advise no one to ever join vodacom. It's agents like this that gives vodacom the worst possible reputation.

She could not even send me acknowledgement of receipt.She keeps playing games on the phone repeatedly and does not answer any questions.

She says that a pre cancelation payment is not paying my account in full. She says even after that I'm liable for a penalty payment.

And she says I am supposed to know that a pre cancelation does not include ABC.

Everytime she speaks, she ask a question and when I don't answer the way she expects an answer then she says I'm talking over her. Then she keeps quiet and doesn't speak.

The I tried asking her over and over for acknowledgement of payment for the pre cancelation which was done in November 2025 already and she just keeps quiet all the time.

Please if vodacom cannot fix this then I'm going to give this rating on every possible social media platform.

This was not the first time Ive seen a pre cancelation done. I took my family members advice and did it the same way they done it. And I assumed that all was paid up and good.

Director of vodacom please fix this. I cannot keep going through this harassment.

This is ******* what you guys are doing.