Mothers upgrade gone wrong

<p>My mother went for an upgrade on monday the 1st August. She did receive her new phone but however....today...2days later....she is not yet registered on the network. On monday she phoned the branch from work to ask why no connection...but received no reply back. On tuesday she phoned numerous times...only on the afternoon got a reply saying that there was a problem with the network. Today she went into vodacom herself to ask what is the progress. Apparently they fixed is it saying she should be registered by 2 o clock.....it is now 9 o clock at night and still not connected. She is a pharmacist and is on call so it is VERY important for her to have a working phone...which she does not have at the moment. Also she is older and lives alone so she should have a working phone....which she does not have at the moment. Please help....</p>