kR
kamal R

1 reviews | Active since Feb 2013

20 Jun 2015, 14:06

MOST USELESS VODACOM STORE IN SOUTH AFRICA

Good day<br> <br> I am very disappointed with the service I have received from Vodacom.<br> <br> I went to the Vodacom store at THE GLEN shopping center on the 5th of May 2015. <br> I app**** for a 5 GB data contract on 5th May 2015. The sales consultant's name is Khetwiwe. She must be the most useless sales consultant in the world.<br> <br> I waited and waited and waited and never received this data contract.<br> <br> From the 5th of May to the 25th of May 2015 I sent numerous emails to a guy called LUCAZ ZULU, who I was informed is the main manager for the Vodacom Shop at THE GLEN Shopping Center. I also made numerous trips to the store as well to make inquiries why I was not provided with the 5GB data which I required. I never received one email back from LUCAS ZULU... maybe he does not exist.<br> <br> On the 25th of May 2015 I had still not received my 5GB data. I then decided that this was really ******* service. I went to the store to get a phone number for LUCAS ZULU, but was only provided with his email address. I emailed LUCAS ZULU to inform him that this was really ******* service and that I wanted this data contract cancelled. I also informed him that I didn't want any debit orders going off my bank account , as i

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Replies (1)
Vodacom
Vodacom's reply01 Jul 2015, 16:26
Official
Hello kamal111,

Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team