Most useless telecoms company

On 16 March I ported to Vodacom from FNB Connect. Since then I cannot send or receive Sms's on my number at all.

I have been through the absolute worst experience to try get this error fixed, I have been to multiple vodacom stores for assistance, Clearwater told me that there is absolutely nothing that they can do, I need to contact the call centre, which I've done. Jabulile promised to get back to me and do further investigation, she has not.

Northgate vodacom performed a SIM Swap which did not help or solve the issue at all. R20 wasted.

The social media team have been extremely helpful and have logged an investigation with this reference number: A2-T7E8-Z8KZF to which no one has called me back about even after the team said that someone would.

Calling into your call centre is the most pathetic experience ever. If I am not routed to Tobi - who cannot help me with this current issue. I am then asked to authenticate my voice, or I'm given multiple different prompts. Only after 5 or 6 minutes of listening to your VR ask me for the most useless information, do I get routed to an agent. That's if I don't get the "there's been an emergency" prompt and have my call ended.

I am EXTREMELY reliant on my SMS functionality for 2FAQ purposes. How on earth does this just stop working and how on earth does no one know to help solve this issue?! I have been on this journey for over a week, I'm at my witts end and need this solved ASAP.