MOST USELESS SERVICE PROVIDER

I don't know what it will take for Vodacom to assist me. the first escalation two weeks ago, they promised that someone will call me, but am still waiting. the retentions supervisor Tertius has not called me back, another supervisor Kedi, whom Jeffrey promised to escalate my follow up call to, still hasn't called me. am going to cancel this contract and I won't pay for it. am escalating this to the Ombudsman :@ :@