Most Useless service provider

I took a laptop contract 3 years ago, which is due to expire in February 2026. To ensure that the contract is cancelled, I called Vodacom in December 2025 to inform them that I would not be renewing the contract. I was told that it was too early to call and I should call on 06 January 2026. I called on 06 January 2026, and the next person said I was not advised correctly by the previous agent, and if I cancel now, I will be charged cancellation fees. I told her that I am giving them notice so that the contract is cancelled at the end of February 2026. She assured me that she will note this on the system, but I needed to call on 16 February 2026 to tell them to cancel the contract and not to debit me. Needless to say, when I called on 16 February 2026, I was told that the cancellation will only be done at the end of March 2026, which means that I am going to pay an extra debit for February 2026. It seems that either the staff are not trained properly or just don't give a damn. I then requested that the matter be escalated so that the calls can be listened to, so that I am not charged for an extra month. The lady advised me that it has been escalated, and I told her that if I am charged at the end of February 2026, I will also cancel my current cell phone contract, which is also due for upgrade at the end of February 2026. So all I am saying is that if the laptop deal is not cancelled now and if I am debited for this laptop deal, I will cancel my cell phone contract and move to another network...Vodacom is the most useless service provider, and I am so glad that all the other contracts I ran down and cancelled. Vodacom robs customers all the time looking at all the reviews.

I want this contract cancelled now, and no debit order must go off for this!!