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ANTONETTE D
1 reviews | Active since Dec 2015
15 Dec 2020, 15:08
MOST USELESS COMPANY TO DEAL WITH
CALLED 18 TIMES STILL NO HELP DOES ANYONE AT VODACOM BILLING KNOW WHAT THEY ARE DOING. DOES NOT SEEM LIKE IT. YOU ARE FORCING ME TO CANCEL TWO CONTRACTS. IF I COULD HAVE GIVEN YOU NO STARS I WOULD HAVE DONE SO
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Replies (5)0
Replies (5)AD
ANTONETTE D's updateReviewer Update
15 Dec 2020, 15:26STILL NO HELP ON THE CUSTOMER CARE NUMBER AND NO CALL BACK AS PROMISED
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ANTONETTE D's update15 Dec 2020, 15:26
Reviewer Update
STILL NO HELP ON THE CUSTOMER CARE NUMBER AND NO CALL BACK AS PROMISED
Vodacom's replyOfficial
16 Dec 2020, 07:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Dec 2020, 07:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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ANTONETTE D's updateReviewer Update
16 Dec 2020, 08:18THIS MEANS NOTHING TO ME NOTHING. AS WITH MY REVIEW ON 11 DECEMBER NO ONE HAS CONTACTED ME SINCE THEN. SO ONCE AGAIN THIS REPLY FROM VODACOM MEANS NOTHING.
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ANTONETTE D's update16 Dec 2020, 08:18
Reviewer Update
THIS MEANS NOTHING TO ME NOTHING. AS WITH MY REVIEW ON 11 DECEMBER NO ONE HAS CONTACTED ME SINCE THEN. SO ONCE AGAIN THIS REPLY FROM VODACOM MEANS NOTHING.
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ANTONETTE D's updateReviewer Update
16 Dec 2020, 11:49THEY HAVE NOT PROVIDED ME WITH ANY FEEDBACK AS I COULD NOT SPEAK TO ANYONE. SO MY QUERY IS STILL NOT RESOLVED. I DO NOT OWE YOU ANY MONEY AND MY ACCOUNT IS NOT IN ARREARS. IF SOMEONE CAN JUST TAKE THE TIME TO LOOK INTO THE ACCOUNT OR CALL ME WE MIGHT BE ABLE TO RESOLVE IT
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ANTONETTE D's update16 Dec 2020, 11:49
Reviewer Update
THEY HAVE NOT PROVIDED ME WITH ANY FEEDBACK AS I COULD NOT SPEAK TO ANYONE. SO MY QUERY IS STILL NOT RESOLVED. I DO NOT OWE YOU ANY MONEY AND MY ACCOUNT IS NOT IN ARREARS. IF SOMEONE CAN JUST TAKE THE TIME TO LOOK INTO THE ACCOUNT OR CALL ME WE MIGHT BE ABLE TO RESOLVE IT
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ANTONETTE D's updateReviewer Update
16 Dec 2020, 11:51I AM AT THE POINT WHERE I WILL CANCEL BOTH THE CELLULAR ACCOUNTS WE HAVE WITH YOU IF IT IS THIS EXHAUSTING
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ANTONETTE D's update16 Dec 2020, 11:51
Reviewer Update
I AM AT THE POINT WHERE I WILL CANCEL BOTH THE CELLULAR ACCOUNTS WE HAVE WITH YOU IF IT IS THIS EXHAUSTING