Most useless company in SA

So our town Lydenburg in Mpumalanga, has had poor to no service since Monday. Phoned to complain about this, was told someone will phone me back. 2 days later, no call back, so finally, now at 9pm, I got a little bit of signal to finally phone vodacom again. I got told that I need to speak to the back office, asked to be put through and got told no one can speak to the back office. Apparently they will phone me if and when they see fit. So, in the meantime I pay my R2500 contract fee every month, but I still have to go and buy MTN data and airtime just so I can keep in touch with my family. No, I will not get 'discount' on my very expensive contract, which I can only use 10min a day. Vodacom, you are the most useless company I have ever had to deal with. I promise you, if this matter is not sorted by end of week, I will cancell my debit order for all 7 of my contracts. You can blacklist me, I don't care. This is South Africa, *****ing your clients money is at the order of the day, it seems.