Most useless company
Upgraded my personal number in store at fourways mall. Have not had airtime for 3 months since...to find out The sales consultant upgraded my contract to my work number and not mine!!! Seriously how can that even happen. I did not even give him my work number. Now i must go back to the mall during level 3 lock down and risk my health as i cannot be assisted by the call centre.
Vodacom never ceases to amaze me at how useless they are!
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Vodacom's replyOfficial
11 Jan 2021, 08:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2021, 08:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team