yW
yvette W

1 reviews | Active since Dec 2014

01 Mar 2018, 15:19

MOST UPSETTING EXPERIENCE - LEGAL DEPARTMENT

LEGAL DEPARTMENT - AWFUL EXPERIENCE My husband passed away end January 2018, contacted Vodacom legal department this week to get advice as my number is on his contract. Gave Rearibitso ? iin legal dept his cell number as the main acc, before I could even say why I was phoning she demanded in an extremely rude manner that she wanted to speak to the owner of the contract, I was in tears. How insensitive and rude, what did she assume. I wanted to find out what I needed to do and also to take over the contract. At 16h30 that same afternoon my cellphone was CUT OFF and I received a message to say that as contact owner was deceased I cannot make use of my cell number. I had just paid the account for my husbands contract a few days before. If I knew how badly I would be treated would not have made the payment. What an upsetting experience, I need my phone most during this awful time. I now have to buy a PAY AS YOU GO and lose my own number that I have had for years.

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Replies (1)
Vodacom
Vodacom's reply01 Mar 2018, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team