1 reviews | Active since Dec 2014
MOST UPSETTING EXPERIENCE - LEGAL DEPARTMENT
LEGAL DEPARTMENT - AWFUL EXPERIENCE My husband passed away end January 2018, contacted Vodacom legal department this week to get advice as my number is on his contract. Gave Rearibitso ? iin legal dept his cell number as the main acc, before I could even say why I was phoning she demanded in an extremely rude manner that she wanted to speak to the owner of the contract, I was in tears. How insensitive and rude, what did she assume. I wanted to find out what I needed to do and also to take over the contract. At 16h30 that same afternoon my cellphone was CUT OFF and I received a message to say that as contact owner was deceased I cannot make use of my cell number. I had just paid the account for my husbands contract a few days before. If I knew how badly I would be treated would not have made the payment. What an upsetting experience, I need my phone most during this awful time. I now have to buy a PAY AS YOU GO and lose my own number that I have had for years.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
