VM
Vijay M

1 reviews | Active since Sept 2015

07 Mar 2025, 09:57

Most unreliable service in every aspect of customer satisfaction.

I signed up for home fibre on Monday on a recorded line, i wad told delivery of the router takes 2 to 3 days. On the 5th of March, vodacoms courier company had delivered to an incorrect address and not the address I had provided, they do not take accountability in ensuring that I get my router without further delay as the error was on their side, they are instead giving me a run around and even a team leader is unable to confirm when I will be receiving the router. I spoke to at least 20 people since Wednesday and absolutely no is equipped to assist effectively and are blaming the courier company that they partnered with instead of ensuring the matter is resolved without further inconvenience to me.

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Replies (1)
Vodacom
Vodacom's reply07 Mar 2025, 10:12
Official
 
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team