Most unprofessional service ever!

The public who want to use fibre should think carefully and do their homework before using Vodacom. We, unfortunately, fell for the Vodacom marketer a few years ago and signed a contract with Vodacom Fiber. I reported my Vodacom fibre line more than 4 weeks ago. I have already spoken to 18 people at Vodacom. That's right - 18 (eighteen) people! I have all the names written down and I keep a record. My line was temporarily restored by running the fibre cable across the road from my neighbour's house. One of the problems is Vodacom and their contractors who installed the cables do not know where a certain manhole is. Can you believe it ?? Today, while on a conference call, a truck drove off the cable. I have never experienced such pathetic service in my life! I am so frustrated. I called Vodacom head office to speak to a senior manager who - I believe - is competent in sorting out such a problem but was blocked by Vodacom staff.