1 reviews | Active since Mar 2013
Most unprofessional network that only sucks money
<p>I called Vodacom on 5th July regarding 2 queries. I was given reference number 1- ********** ********** . No feedback was provided to date. I called back today only to find out that only one query was logged the other ignored. The query that was logged is closed saying its been resolved when it hasn't been. The consultant then relogs the call. When i ask about my second query she says it was never logged n she will log it. However she doesn't ask for details on the query and says goodbye. Upon asking her if she has the details she then takes the details. She does not provide her name and neither does she hang up for me to rate the call. Instead she puts me back in the queue. I have two contracts due for upgrade now and a few next year. Be rest assured i will be moving my business. I cannot deal with *********** people who only love money n put customer service secondary. Worst network ever......</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
