SR
Stephanus R

1 reviews | Active since Jan 2020

18 Mar 2020, 11:31

Most unprofessional, *********** useless people at VODACOM Shop Mall@Redds

The worst customer care service a person can experience, they are quick to get all the detail and documentation signed, the billing process are state of the art but when it comes to ensuring customers are happy and get all promotional stuff they are very unprofessional. My costs to date R 3 800-00 driving up and down from Bloemfontein to Centurion not taking all the E-mails and calls in consideration. We must be diplomats with Angeliqe Terblanch, Merlani Vester, Junior Nconi but when it comes to dealing with idiotic people like these working at the VODASHOP Mall@Redds no one can held me responsible for making an accusation like this. Was my gift, wireless charger and watch used as a birthday gift for the store manager, the supervisor or the HUAWEI rep

0
Replies (1)
Vodacom
Vodacom's reply19 Mar 2020, 09:37
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team