BS
Bilal S

1 reviews | Active since Oct 2013

11 Apr 2017, 15:58

Most unprofessional and unreliable network!

<p>I have a new account for about 6 months now.</p> <p>Every single month i call vodacom to give my new account details. And every SINGLE month they use the old old account and cut my phone. </p> <p> </p> <p>I've literally called over 10 times.</p> <p>By far this is the most Terrible network provider is SA..</p> <p> </p> <p>I've literally called over 10 times. Still they refuse to change my account.</p> <p>I called now again. Thy say I'm in arrears and the account hasn't still been changed. I'm fed up now. Please cancel my contract.</p> <p> </p> <p>After 5 months not one operator or manager I spoke to can solve this problem!</p> <p>All unprofessional and useless..</p>

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Replies (1)
Vodacom
Vodacom's reply11 Apr 2017, 16:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team