Most unhelpful Vodacom service

So my line was blocked and I settled the bill on the 16th Sept with Vodacom. I have been trying to get my line unblocked for weeks, almost a month now with no help whatsoever. I have made visits to Vodacom sent emails to their legal Sept made calls and endless emails and now the legal depth claims to nor have my account and that Vodacom has changed legal representation. This has been the most frustrating journey with Vodacom and do be warned. Most unhelpful service providers and I think they really are slacking on customer service. Today is the 6th Sept and my line is still unblocked.