Most Unhelpful and disrespectful experience ever.....

So my father passed away 2 months ago, and out of everything that we had to do we thought cancelling the cellphone contract and moving my moms number to her name would be the easiest.....WRONG!!!! Firstly they refused to accept the death certificate (The same one the insurance companies accepted) and wanted an affidavit confirming the actual death. Then after that we had to still pay an early exit penalty. Moving my moms number has still not happened as there has been issue after issue.....they are rude, unprofessional and have not at any stage seemed to want to help my mom. We will now go via Pay as you go (With any other network).....It just seems to be Vodacom culture to advertise smiles and deliver nothing.....