Most UNHAPPY

From: John Davis [mailto:] Sent: Tuesday, 02 April 2024 21:04 To: *** Subject: Desperate to make contact with Karen Robinson AND Shameel Joussub

Good morning sir. Please help.

I am a private customer of Vodacom and need to send this e-mail to Karen Robinson and Shameel Jousub.

I have googled them both but it gets too complicated and I fail to get the contacts due to all kinds of conditions!!

Good day, my name is John Davis and I have a contract account at Sunny Park in Sunnyside here in PTA. Number 141 161. CELL NO *** My cell phone is an LG 5100 about 8 years old. (NB) I entered into a contract for GIGS of data. 40 gigs day time and 20 gigs night time at a cost of R310.00. I recently received a telemarketing call when I was very busy and was brow beaten to accept a new deal. It turns out this new deal was much poorer and more expensive! Vodacom refused to cancel the new contract. Tied in for 2 years @ R333.00 per month with 20 gigs day and 20 gigs night! This is absurd. Fewer gigs at a higher cost! Total increase over new period R552! UNACCEPTABLE! I DEMAND That the new contract be cancelled AND THE PREVIOUS BE REINSTATED!ALSO THAT I BE REFUNDED FOR THE INTERIM OVERCHARGE! Note. This all came about when I requested a copy of the new signed contract! A copy could not be supp**** from their own electronic records!? I find that unacceptable as well.