KK
Kinal K
1 reviews | Active since Aug 2016
17 Jan 2023, 13:14
Most Terrible service received from vodacom.
Most Terrible service received from vodacom. Took Lte 300g contract in November 2021 worked fine till November 2022. Was promised 10mbps speed line but from November 2022 only performs at 1.58mbps.After numerous calls and emails keep getting there technicians are working on it, yet I'm paying every month for something cannot be used which is so unfair
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Replies (3)
Vodacom's replyOfficial
17 Jan 2023, 13:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jan 2023, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KK
Kinal K's updateReviewer Update
17 Jan 2023, 14:14 Hi
Please don't lie I'm awaiting from the 12th with the below reference no one called yet service is pathetic.
| | Thank you for your email. Your reference number is: 002EKaHUV7TD86UQ
| | Please note:
This is a system-generated email that requires your response in order to be processed. After that, a Customer Care agent will contact you within 24 hours.
Protecting your Vodacom account from ***** is important to us, so before we can help you with your query, we need to verify that you are the owner of this account.
Please reply to this email with these three bits of personal information: ID number or Company Registration Number for corporate accounts Debit order date Bank name and account typeWant to help yourself and skip the call-centre queue?
Visit the "Help me" section of the Vodacom website and get help and support online or use one of the recommend frequently asked questions below: Support information for your device Easy to understand FAQ's relevant to your query or service Instructional video contentAlternatively, you can chat to an agent online between the hours of 8am and 10pm or join a discussion in the Vodacom Community.
Visit www.vodacom.co.za/help from your PC or cellphone.
Thank you,
Vodacom Customer Care
Find out more about 31050 Keyword SMS options
Contact Details
Please don't lie I'm awaiting from the 12th with the below reference no one called yet service is pathetic.
| | Thank you for your email. Your reference number is: 002EKaHUV7TD86UQ
| | Please note:
This is a system-generated email that requires your response in order to be processed. After that, a Customer Care agent will contact you within 24 hours.
Protecting your Vodacom account from ***** is important to us, so before we can help you with your query, we need to verify that you are the owner of this account.
Please reply to this email with these three bits of personal information: ID number or Company Registration Number for corporate accounts Debit order date Bank name and account typeWant to help yourself and skip the call-centre queue?
Visit the "Help me" section of the Vodacom website and get help and support online or use one of the recommend frequently asked questions below: Support information for your device Easy to understand FAQ's relevant to your query or service Instructional video contentAlternatively, you can chat to an agent online between the hours of 8am and 10pm or join a discussion in the Vodacom Community.
Visit www.vodacom.co.za/help from your PC or cellphone.
Thank you,
Vodacom Customer Care
Find out more about 31050 Keyword SMS options
Contact Details
KK
Kinal K's update17 Jan 2023, 14:14
Reviewer Update
Hi
Please don't lie I'm awaiting from the 12th with the below reference no one called yet service is pathetic.
| | Thank you for your email. Your reference number is: 002EKaHUV7TD86UQ
| | Please note:
This is a system-generated email that requires your response in order to be processed. After that, a Customer Care agent will contact you within 24 hours.
Protecting your Vodacom account from ***** is important to us, so before we can help you with your query, we need to verify that you are the owner of this account.
Please reply to this email with these three bits of personal information: ID number or Company Registration Number for corporate accounts Debit order date Bank name and account typeWant to help yourself and skip the call-centre queue?
Visit the "Help me" section of the Vodacom website and get help and support online or use one of the recommend frequently asked questions below: Support information for your device Easy to understand FAQ's relevant to your query or service Instructional video contentAlternatively, you can chat to an agent online between the hours of 8am and 10pm or join a discussion in the Vodacom Community.
Visit www.vodacom.co.za/help from your PC or cellphone.
Thank you,
Vodacom Customer Care
Find out more about 31050 Keyword SMS options
Contact Details
Please don't lie I'm awaiting from the 12th with the below reference no one called yet service is pathetic.
| | Thank you for your email. Your reference number is: 002EKaHUV7TD86UQ
| | Please note:
This is a system-generated email that requires your response in order to be processed. After that, a Customer Care agent will contact you within 24 hours.
Protecting your Vodacom account from ***** is important to us, so before we can help you with your query, we need to verify that you are the owner of this account.
Please reply to this email with these three bits of personal information: ID number or Company Registration Number for corporate accounts Debit order date Bank name and account typeWant to help yourself and skip the call-centre queue?
Visit the "Help me" section of the Vodacom website and get help and support online or use one of the recommend frequently asked questions below: Support information for your device Easy to understand FAQ's relevant to your query or service Instructional video contentAlternatively, you can chat to an agent online between the hours of 8am and 10pm or join a discussion in the Vodacom Community.
Visit www.vodacom.co.za/help from your PC or cellphone.
Thank you,
Vodacom Customer Care
Find out more about 31050 Keyword SMS options
Contact Details
KK
Kinal K's updateReviewer Update
20 Jan 2023, 11:32What's the point the problem is still not resolved in anyway, again I say I'm paying for something i cannot use.
KK
Kinal K's update20 Jan 2023, 11:32
Reviewer Update
What's the point the problem is still not resolved in anyway, again I say I'm paying for something i cannot use.