Most terrible service provider

Terrible service from vodacom. Went to the vodacom 4 u at rand Ridge mall on Friday 13th November 2020 to port my number over to vodacom. Called in to find out what is required, I was told to bring in my ID and proof of residence to Rica the Sim card. Went to the store and was assisted by Richard, my ID and proof of residence was not required. The port was done and I was asked to come back when I recier a message from vodacom. I went back to the store and my ID and proof of residence was taken. I was told that my number will be ported in 24 hours. Nothing happened I constantly called the store and nobody answers. Spoke to Richard on Monday and said that the port will take place at night. My number has now been ported but cannot use the number. I inserted the vodacom Sim, called 082 135 for assistance and mentioned the they needed to sync the number to Sim. I now get a message on Tuesday at 18.15 that my number needs to be Rica'd. I need to once again visit a vodacom store to do this.