MOST TERRIBLE SERVICE EVER!!!!

<p>On the 29th of August I made an online upgrade for NEXT DAY DELIVERY (Order was made before 12:00) on the 30th of Aug I called RAM couriers to ask where my package was... RAM told me I should call Vodacom because Vodacom gave them the wrong delivery address - While on my order confirmation email the address was correct!!! Vodacom then changed the courier address and I received my new phone on the 31st of Aug.. My line was actived yesterday which was the 1st of Sept... Only to find out the phone I was waiting for is FAULTY!! The speaker does not work and so I can not make or receive callls. I called Vodacom online this morning to ask if they can please arrange for me for a new phone. The lady I spoke to told me that I can go into any Vodacom store that has got this phone in stock, give them the faulty phone and receive a new phone immediately. I went to Vodacom as told and guess what - I CAN NOT GET A NEW PHONE!!! The faulty phone should be sent away to repairs in Johannesburg and only then once the approved it from their side that the phone is faulty I can get a new phone??? Now I have to sit without a phone AGAIN??? After so many phone calls from my side?? This is really the worst service ever!!! Not one of your "customer service workers" know what they are talking about!!! I want this issue solved as soon as possible, I want a new phone by the end of today or I WILL cancell every contract we have with Vodacom!!!! If I should ever get a complaint like this from a client I would go out of my way to help and even replace the faulty phone with a better phone that was ordered!!! Where does this leave me?? Who must I contact??</p>