Most terrible service and just excuses,public beware

Most pathetic service,after being a client for the past 7 years on business fibre ,was incorrectly deleted yesterday by Vodacom ,after a phone call at 09h00 and a long excuse and a promise to phone back and sort it out ,I had to phone again at 18h30 still offline and no connection as a business. Instead of immediate apology and reconnection just a lot of excuses .Why are customers treated this way with no urgency of correcting their mistake ,everyone wants to find out what happened but no one is thinking of the business owner who is off line and cannot trade ,shocking, Warning to the public be aware quick to sale but terrible with after service