Most shocking service from a service provider

I am the Chair person of a Body Corporate (Sectional Title Complex), I have spent the last hour of my day being transferred from one person to the next and with no resolution, Vodacom is **********ly debiting my Complex account for an amount of R215.48 for something that does not even exists, when you query it no one bothers to listen to what you have to say, and says you have to go to a store to sort it out. Why should I waste my time to go to a Vodacom store for something this I did not sign for and that Vodacom is INCORRECTLY and *****ULANTLY debiting from my account.<br> <br> When you explain the story to one person they transfer you to another, I have spoken to individual accounts, corporate accounts, arrears accounts and several other people and still no one is able to assist me.<br> <br> What is going on at Vodacom that they can just debit an account incorrectly and **********ly and then not take ownership of their mistake and fix it.