Most shocking Service

I hav been a loyal customer of vodacom for the last 4 years under a business contract. <br> I was due for my 2 year upgrade&went to the bayside store to start the process. I took all the paperwork with to change ownership from the business to my personal account. I chose the note 4 Samsung and was told its not a problem i could still get that specific phone when i migrate to my personal acc. I've dealt with 4 different staff members including the manager. I was told they will call me back as soon as my paperwork was approved. I received NO communication and this has been going on for the last 6 weeks. Then they say all is fine we can do the upgrade and then suddenly my portfolio number is too low. I have been to the shop 6 times and phoned several times to get a status update and NO ONE could help me. Its a headoffice problem i was told. Everytime they promise to phone back on the same day. When i call back i am told they are busy but they will call back asap. Yesterday i was told i dont qualify for the note 4 anymore. When i asked how much you need to earn to get a note 4 i was told way less than my paycheck. I will be cancceling my contract due to the lack of knowledge&service.